Terms & Conditions

1. Terms of Use

Access to and use of this website both within the UK and internationally is provided by SAM’S Trade Centre on the terms set out below.

These terms are subject to change from time to time without notice so should be checked regularly. Continued use of this website will be deemed acceptance of the updated or amended terms.

2. Copyright

All copyright, trade marks, design rights, patents and other intellectual property rights in and on this website are vested in SAM’S Trade Centre or its licensors. All rights reserved.

Reproduction of part or all of the contents of this website in any form is prohibited other than for personal use or internal business use only and may not be recopied and shared with a third party. All copyright notices in the original material must be retained. This website may not modified, disassembled, decompiled or reverse engineered in any way for any commercial purpose.

The permission to recopy for personal and internal business use does not allow for incorporation of material or any part of it in any other web-site, electronic retrieval system, publication or any other work (whether hard copy, electronic or otherwise). SAM’S Trade Centre is not responsible for any file downloads.

3. Disclaimers

SAM’S Trade Centre makes no warranties, representations or undertakings about:

(a) any of the content of this website (including, without limitation, any as to the quality, accuracy, completeness or fitness for purpose of any such content). This information on this website does not constitute advice or recommendation; or

(b) any content of any other web-site referred to or accessed by hypertext links or otherwise through this web-site ('Third Party Site').

SAM’S Trade Centre shall not be liable for damages, losses (whether direct, indirect or consequential), expenses, liabilities, loss of profits or costs resulting from the use of, access to, or reliance upon the information given by its employees, agents or subcontractors in relation to, contained in or available through, its website.

SAM’S Trade Centre does not endorse or approve the content of any Third Party Site, nor will SAM’S Trade Centre have any liability in connection with any of them (including, but not limited to, liability arising out of any allegation that the content of any Third Party Site infringes any law or the rights of any person or is obscene, defamatory or scandalous).

SAM’S Trade Centre does not warrant that functions, materials and information available on this website (and/or linked to this website) will be uninterrupted or error free, that defects will be corrected, or that this website or its server are free of viruses or bugs and other items of a destructive nature. The website user is responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy particular requirements for the accuracy and security of the data input and output.

4. General

The failure or delay of SAM’S Trade Centre to exercise or enforce any right in these terms does not waive SAM’S Trade Centre’s right to enforce that right.

These terms shall be governed by and interpreted in accordance with the laws of England and Wales which shall have exclusive jurisdiction over any disputes.

5. SAM’S Trade Centre Product Review Guidelines

Thank you for your interest in writing a customer review. These reviews help other customers to make better informed buying decisions. We believe our customers are in the best position to review our products. We value your views as they'll help others to make the right choices for them. Enjoy your reviewing experience!

Hints and tips on how to write a really useful review

  • Give your review a Name
  • Your review must be based on your experience of owning the product, explaining what you liked or disliked about it and why. Only review products you purchased.
  • Your review should be about the product: its features, characteristics and performance, not to any experience of purchasing or delivery
  • Do not use CAPITAL LETTERS apart from in normal punctuation
  • Do focus on information you think would help others decide whether to buy the product
  • Please ensure you comply completely with all the guidelines. SAM’S Trade Centre will not edit words or phrases - any review containing the smallest amount of unacceptable content will be rejected and not appear on the site
  • To write a review you have to be:
  • Registered to write a review. Register now
  • Suppliers or manufacturers are not eligible to submit a review
  • We cannot publish reviews that contain:
  • Profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous comments
  • Comments about other reviewers
  • Content that may infringe upon the material, trademarks or intellectual property of others
  • Content that might be considered to be harassment, abuse or threats against the personal safety or property of others
  • Remarks that repeat criminal accusations
  • False statements, defame or impersonate others
  • Comments on SAM’S Trade Centre’s service, if you have comments on this please contact us directly
  • Time sensitive material
  • Spamming or advertising
  • Third party brand names or trade marks
  • Personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers
  • HTML code, computer script or website urls
  • Availability, price or alternative ordering or delivery information
  • SAM’S Trade Centre’s suppliers or manufacturers
  • If a review is submitted that contains any of the above SAM’S Trade Centre reserves the right to:
  • Not publish the review
  • Take any appropriate action if deemed necessary
  • All review copy becomes the property of SAM’S Trade Centre once submitted.
  • Your personal details will not be used or passed on to any third parties.
6. Discount Vouchers

A Sam’s Trade Centre discount voucher entitles the bearer to the discount value detailed on the voucher in a single transaction on goods available in store to take away on the day. Vouchers cannot be used for the purchase of gift cards, installation or delivery of goods.

Only one voucher can be used per transaction. No cash alternative is available. The voucher cannot be sold or applied retrospectively. Sam’s Trade Centre reserves the right to reject any voucher it deems, in its sole discretion, to be forged, defaced or otherwise tampered with. Sam’s Trade Centre reserves the right to hold, void or suspend the promotion where it becomes necessary to do so. Voucher expires on the date referenced on each individual voucher.

7. Consumer Contract Regulations

It is your responsibility to make any and all arrangements necessary in order to communicate with or visit Sam’s DIY Centre including the cost of any transport.

Access to Sam’s DIY centre is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Sam’s DIY Centre at any time and without notice. We will not be liable to you in any way if Sam’s DIY Centre is unavailable at any time and for any period.

Sam’s DIY Centre opening times are published on our website. We reserve the right to alter these opening times at any time and without notice.
Should you make an off the shelf purchase, you will be provided with a store receipt. The store receipt you receive shall contain the following information:
Confirmation of the goods and the quantity ordered and fully itemised pricing for the goods ordered including, where appropriate taxes, delivery and other additional charges.


Payments details for goods including VAT must always be provided in advance and you will be prompted to provide these details during the purchasing or ordering process

We accept credit/debit card payments (most cards are accepted however; we reserve the right to refuse cards we are unable to accept) when purchasing or ordering at Sam’s DIY Centre.

When you choose to pay using credit/debit card when purchasing or ordering at Sam’s DIY Centre, we will usually take payment immediately but reserve the right to delay payment for up to 72 hours before debiting your account.

We accept cash payments in Great Britain pounds sterling when purchasing or ordering at Sam’s DIY Centre.

We may accept at our sole discretion to accept other modes of payment including Sam’s DIY Centre gift card, voucher, transaction balances following a refund, or other store credit, when purchasing or ordering at Sam’s DIY Centre.

Any payment or refund due to you will be paid to you in the same currency in which you originally paid for your order, manual order, or off the shelf purchase, unless we both agree otherwise in writing.

Any payment or refund due to you by credit/debit card will be paid to you using the same card by which you originally paid for your order, manual order, or off the shelf purchase, unless we both agree otherwise in writing.


When you order goods from us or our website (www.samsdiy.com), you will be provided with an estimated date, dates, date range, or date ranges for the delivery of your complete order, or the instalments of which it consists. Should we be delayed in delivering any part of your order, we will, unless otherwise agreed or further delays caused by events outside of our control (including but not limited to any delay issues caused by couriers or other third parties), deliver your order within 30 calendar days of the date of the order processing notification where this is a later date.

Where you have ordered goods from our store or website for delivery, they will be delivered by a shipping or courier service of our choosing.

Where you have ordered goods for delivery from our store or website, delivery shall be deemed complete once the goods have been delivered to an address provided by you.

Where you have ordered goods for collection from our store or website, delivery shall be deemed complete once you have collected the goods from the location specified when the order was placed.

Where you have made an off the shelf purchase, delivery will be deemed complete when we have provided you with the goods via our store.


Change Of mind: You must return items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. If you are returning to store, please take your delivery note with you. When returning goods purchased on our website because of change of mind, the cost of the return shipping shall be paid by the buyer and is not refundable, you must keep a proof of return shipping

Distance selling Faulty Returns

We fully comply to the consumer contract regulations act Of the United Kingdom.

All faulty items will be tested upon return (items broken in transit must be proven by submitting a photograph to us)

The cost of returning faulty items will be refunded to you (up to a max of £2.99) once item has been received inspected and tested.

Before you return an item, you must contact us first to obtain authorisation, we will issue you with an RMA number (Please note RMA number is only valid for 14 days after being issued). We cannot accept returned items without a valid RMA number.

We would advise you retain a receipt of postage in case the item goes missing in the postal system.

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